Returns & 30-Day Confidence Guarantee

Start with a message.

Contact support@lettermanstandard.com before returning a product. Include:

• Your order number or other proof of purchase.
• The product name.
• A brief description of your request.

An order number is helpful but is not required to report a product-quality or safety concern.

Our 30-Day Confidence Guarantee

On your first order of a product from lettermanstandard.com, you may request a refund for one opened unit of that product within 30 days after delivery if you’re not satisfied.

The guarantee covers the eligible product price paid after discounts, plus related sales tax.

Original shipping charges and other expenses are not reimbursed unless required by law or the issue involves our error, damage or a defect.

Before returning an opened product: Keep the original container and lot information. Contact us for return or disposal instructions appropriate to the circumstances. Do not continue using a product to qualify for a request, and do not send it back without instructions.

Returning an unopened product

You may request a return of an unused, unopened product purchased from lettermanstandard.com within 30 days after delivery.

The product must have its original packaging and intact seals. Provide your order number or other proof of purchase.

There is no restocking fee.

Opened products are handled under the 30-Day Confidence Guarantee or the damaged, incorrect or defective product provisions below.

For purchases from another retailer, contact that seller about a return. You can contact us directly about a product-quality or safety concern regardless of where you purchased it.

Damaged, incorrect or defective products

Contact us promptly after discovering the problem. Keep the shipping package, product container and lot details. Provide photographs when safe and useful.

Do not consume a product with a compromised seal or apparent contamination.

For an incorrect, damaged or defective product supplied by us, we will review the problem and arrange an appropriate replacement or refund. We cover reasonable, authorized return shipping for these issues and do not require an unnecessary return of an unsafe ingestible product.

The ordinary return window does not limit your rights under applicable law concerning defects or misdescribed goods.

Return instructions and shipping costs

We will provide the destination and instructions for an authorized return. Our business mailing address is not automatically the return address.

For an ordinary return or satisfaction-guarantee request, you are responsible for return shipping unless we expressly agree otherwise.

For our error, damage or a defect, contact us for a prepaid label or another authorized arrangement.

Follow the instructions provided and retain tracking or proof of posting. Do not include extra items, payment-card details or private medical records.

When to expect your refund

We will notify you of our decision after reviewing the return, or after agreeing that a physical return is unnecessary.

Approved refunds go to your original payment method. We issue approved refunds within 10 business days; your bank or card provider may need additional time to post the credit.

Contact us if more than 15 business days have passed since approval and the credit has not appeared.

Refunds are based on the amount actually paid after discounts. We will not substitute store credit for an approved original-payment refund without your agreement.

Exchanges and cancellations

Contact us for help with an incorrect or damaged item.

If you’ve changed your preference, return the eligible product and place a separate order. Do not mail an exchange without instructions.

For a cancellation or address change, contact us as soon as possible. A request does not confirm that an order can be stopped once fulfillment has begun.

Your rights

This policy supplements your rights and remedies under applicable consumer law. We will not apply an exclusion or limitation where the law prohibits it.

This policy does not withdraw terms, guarantees or rights that applied to an earlier purchase.