Shipping & Delivery

Where we ship

We ship to eligible street addresses in the 48 contiguous United States and the District of Columbia, subject to product-specific and legal restrictions.

International, U.S. territory, APO/FPO/DPO and PO-box delivery are not available under this policy.

Your address must be supported by the shipping options available for your exact order. Ask us about an address or product restriction before ordering.

Shipping costs

Available shipping methods and charges appear at checkout before payment. Applicable sales tax is shown separately.

Free shipping or a guaranteed arrival date applies only when expressly stated for your order.

Understanding delivery estimates

Review the shipment and delivery estimates provided for your order.

• Processing time covers preparation for dispatch.
• Carrier transit time begins after dispatch.

Estimates are not guaranteed delivery dates unless the selected service expressly provides a guarantee. Holidays, weather and carrier disruptions can affect delivery.

If we cannot ship as promised

Check the shipping estimate for your order before you buy.

If we cannot ship within the stated period, we will contact you with a revised shipment date and your choices, including cancellation and a refund, as required by law. We will obtain your consent to a delay when required.

If no shipping timeframe was given, your legal rights to timely shipment, cancellation and a refund still apply.

Tracking your shipment

When an order ships with tracking, we send the tracking details to the email address used for the order.

A “label created” update does not confirm that the carrier has received the package. Check your spam folder or contact us if you need help finding your tracking information.

Address corrections

Check the recipient name, street address, unit number and contact details before placing your order.

Contact us immediately if you need a correction. Changes may not be possible once fulfillment or shipment has begun. We will explain any available correction or reshipment options and related charges before proceeding.

Follow any verification or signature instructions provided for your order. Do not order to an address where a legally required age-verified delivery cannot be completed.

Delayed, missing or damaged deliveries

Email support@lettermanstandard.com with your order number and tracking information.

Marked delivered, but missing?

Check the delivery location and with other recipients at the address, then contact us. We will help you investigate and work with the carrier.

Arrived damaged?

Keep the packaging, product container and lot information. Take photos when safe. Do not consume a product with a compromised seal or apparent damage.

View Returns & Guarantee

We remain your support contact through delivery. We address undelivered, incorrect, damaged or defective goods according to the circumstances and applicable law. A carrier’s possession of a package or delivery scan does not automatically remove your rights.

Refused or undeliverable shipments

Contact us before refusing a delivery or arranging a return.

If a package comes back as undeliverable, we will discuss the available refund or reshipment options and any lawful, disclosed charges. Reshipment of an ingestible product may not be possible when its storage conditions or seal integrity are uncertain.