Refund policy
Effective September 12, 2026
Contact support@lettermanstandard.com before returning a product. Include your order number or other proof of purchase, the product name and a brief description of your request. An order number is helpful but is not required to report a product-quality or safety concern.
The 30-Day Confidence Guarantee
Trying a product should be a considered decision. On your first order of a product from lettermanstandard.com, you may request a refund for one opened unit of that product within 30 days after delivery if you are not satisfied.
The guarantee covers the price you paid for the eligible product, after discounts, and related sales tax. It does not reimburse original shipping charges or other expenses, except where required by law or where the issue is our error, damage or a defect.
Keep the original container and lot information. Contact us before sending back an opened ingestible product; we will provide safe return or disposal instructions as appropriate to the circumstances. Do not continue using a product to qualify for a request. Do not send a product back without instructions.
Unopened products
You may request a return of an unused, unopened product purchased from lettermanstandard.com within 30 days after delivery. The product must have its original packaging and intact seals. Provide your order number or other proof of purchase. There is no restocking fee.
Opened products are handled under the 30-Day Confidence Guarantee or the damaged, incorrect or defective product provisions below, rather than this ordinary unopened-return provision. Purchases from another retailer should be addressed with that seller; contact us directly about any product-quality or safety concern regardless of seller.
Damaged, incorrect or defective products
Contact us promptly after discovering the problem. Keep the shipping package, product container and lot details, and provide photographs when safe and useful. Do not consume a product with a compromised seal or apparent contamination.
We will review the problem and arrange an appropriate replacement or refund when it concerns an incorrect, damaged or defective product supplied by us. We cover reasonable authorized return shipping for such issues. We do not require an unnecessary return of an unsafe ingestible product. Nothing in the ordinary return window limits rights you have under applicable law concerning defects or misdescribed goods.
Authorization and shipping responsibility
We will give you the destination and instructions for an authorized return. Our business mailing address is not automatically the return address. Do not mail items to an address found elsewhere on the website without confirmation.
For an ordinary return or satisfaction-guarantee request, you are responsible for return shipping unless we expressly agree otherwise. For our error, damage or a defect, contact us for a prepaid label or another authorized arrangement. Use the instructions provided and retain tracking or proof of posting. Do not include extra items, payment-card details or private medical records.
Refund timing and method
We will notify you of our decision after receiving and reviewing the return, or after agreeing that a physical return is unnecessary. Approved refunds go to the original payment method. We issue approved refunds within 10 business days; your bank or card provider may need additional time to post the credit. Contact us if more than 15 business days have passed since approval without the credit appearing.
Refunds are calculated from the amount actually paid after discounts. No store credit is substituted for an approved original-payment refund without your agreement.
Exchanges and cancellations
Contact us about the best way to resolve an incorrect or damaged item. For a preference change, return the eligible product and place a separate order rather than mailing an unapproved exchange. A cancellation or address-change request is not a confirmation that an order can be stopped after fulfillment has begun. Contact us as soon as possible.
Your rights
This policy supplements, and does not remove, rights or remedies you have under applicable consumer law. We will not apply an exclusion or limitation where the law prohibits it.
Customer support: support@lettermanstandard.com · (804) 470-9280.
This policy does not withdraw terms, guarantees or rights that applied to an earlier purchase.
Business contact information
Letterman Standard is operated by Letterman Standard LLC, a Virginia limited liability company.
Email: support@lettermanstandard.com
Phone: (804) 470-9280
Business mailing address
Letterman Standard LLC
8401 Mayland Dr #5072
Richmond, VA 23294
United States
This is a business mailing address, not an automatic return destination. Contact us before mailing a product.