Shipping policy
Effective September 12, 2026
Destinations
We ship to eligible street addresses in the 48 contiguous United States and the District of Columbia, subject to product-specific and legal restrictions. We do not offer international, U.S. territory, APO/FPO/DPO or PO-box delivery under this policy. An address must be supported by the shipping options offered for the exact order. Contact us before ordering about an address or product restriction.
Charges and timing
The available shipping methods and charges are disclosed at checkout before payment. No free-shipping benefit or guaranteed arrival date applies unless expressly stated for your order. Sales tax, when applicable, is shown separately.
Review the stated shipment and delivery estimates for your order. Processing time concerns preparation for dispatch; carrier transit time begins after dispatch. Estimates are not guaranteed delivery dates unless the selected service expressly provides a guarantee. Holidays, weather and carrier disruption can affect delivery.
If we cannot ship within the stated period, we will contact you with the revised shipment date and your choices, including cancellation and a refund, as required by law. We will obtain consent to a delay when required. If no shipping timeframe was given, your legal rights to timely shipment, cancellation and a refund still apply.
Tracking
When a shipment is dispatched with tracking, its tracking details will be sent to the order email address. A label-created message is not proof that the carrier has taken possession of the package. Check your spam folder or contact us if you need help locating the information.
Addresses and changes
Check the recipient name, street address, unit number and contact details before submitting an order. Contact us immediately to request a correction. We cannot promise that an address can be changed once fulfillment or shipment has begun. We will explain any available correction, reshipment and related charge before proceeding.
Do not submit an order to an address at which a legally required age-verified delivery cannot be completed. Follow any verification or signature instructions provided for the exact order.
Delayed, missing or damaged packages
Contact support@lettermanstandard.com with your order number and tracking information. For a delivery scan without a located package, check the delivery location and with other recipients at the address, then contact us. We will review the circumstances and work with the carrier; contacting the carrier is not a substitute for our customer-support process.
For damage, keep the packaging, product container and lot information. Take photos when safe. Do not consume a product with a compromised seal or apparent damage. See our Returns, Refunds & 30-Day Confidence Guarantee for the resolution process.
We remain your support contact through delivery and will address goods that are not delivered as agreed, incorrect goods and damaged or defective goods in accordance with the facts and applicable law. Nothing in this policy automatically removes your rights because a carrier has possession of a package or has recorded a scan.
Refused or undeliverable shipments
Contact us before refusing a delivery or arranging a return. If a package is returned as undeliverable, we will discuss the available refund or reshipment options and any lawful, disclosed charges. We do not promise that an ingestible product can be reshipped once its storage or seal integrity is uncertain.
Customer support: support@lettermanstandard.com · (804) 470-9280.
Business contact information
Letterman Standard is operated by Letterman Standard LLC, a Virginia limited liability company.
Email: support@lettermanstandard.com
Phone: (804) 470-9280
Business mailing address
Letterman Standard LLC
8401 Mayland Dr #5072
Richmond, VA 23294
United States
This is a business mailing address, not an automatic return destination. Contact us before mailing a product.