Terms of service
Effective September 12, 2026
These Terms govern use of lettermanstandard.com and orders placed with Letterman Standard through this website. “We,” “us” and “our” refer to Letterman Standard LLC, a Virginia limited liability company. Read these Terms together with the Privacy Policy, Shipping & Delivery Policy and Returns, Refunds & 30-Day Confidence Guarantee, which address their respective subjects.
Using the website and placing orders
Purchases and marketing subscriptions are intended for adults 18 and older. You must have legal authority to enter the transaction, meet applicable purchase requirements and provide accurate information. Parent involvement does not override a product’s label, a legal restriction or any required verification. A newsletter signup is not permission for a minor to use a product.
Do not misuse the website, attempt unauthorized access, interfere with another visitor, introduce malicious software, circumvent security or use the site for unlawful or fraudulent activity. Ordinary access through assistive technology is welcome.
Keep account credentials private when an account is used. Contact us about suspected unauthorized account activity. An optional account is not a requirement to send a support or product-safety inquiry.
Product information and responsible use
Read the exact product’s label, ingredients, allergen information, directions, warnings and age guidance before use. Educational website material is not a substitute for the label, individualized professional advice or applicable sport rules.
For an athlete under 18 considering a dietary supplement, involve a parent or guardian and a qualified healthcare professional. Seek appropriate advice about health conditions, pregnancy or breastfeeding, medications, allergies and other supplements. No product replaces ordinary meals, fluids, sleep, training or medical care.
We do not promise a particular athletic result, universal suitability or protection of an athlete’s eligibility. Certification, testing and manufacturing statements apply only to the product, record and scope expressly identified. A brand emblem or general scientific reference is not a certification or endorsement.
Prices, availability and orders
Review the product, quantity, price, applicable taxes, shipping charges and any specific restrictions before submitting an order. Product exploration or a contact inquiry is not an order, reservation, subscription or guarantee of availability.
We may decline or cancel an order for a lawful reason, including suspected fraud, a material listing error, an unsupported destination or inability to satisfy a product restriction. If payment has been captured for an order we cancel, we refund the canceled portion rather than retain payment for undeliverable goods. We will explain a material order issue and any options before proceeding with a different charge or substitute product.
No subscription, automatic renewal, preorder, gift-card service or wholesale account is created by browsing this site or sending an inquiry. Any separately offered commercial arrangement requires its own clear terms and affirmative agreement.
Shipping, returns and the guarantee
Shipping methods, charges and order-level estimates are disclosed before payment and are governed by the Shipping & Delivery Policy. Returns, damaged or incorrect items and the 30-Day Confidence Guarantee are governed by the Returns, Refunds & 30-Day Confidence Guarantee. That policy expressly describes opened-product eligibility; it is not overridden by a general unopened-return provision.
A cancellation, return or address-change request must follow the applicable contact process. Do not mail a product to the business mailing address without receiving return instructions. Nothing here restricts a non-waivable consumer right.
Information, errors and service operation
We aim to keep the site accurate but may correct errors and update information. A correction does not retrospectively remove your statutory rights or alter an accepted transaction without a lawful basis. If a material error affects an order, we will address it with you.
We may maintain, change or suspend site features for operational or security reasons. We do not guarantee uninterrupted access. We will not use a general service-change clause to withhold a refund otherwise owed.
Intellectual property and links
The Letterman Standard name, varsity-letter identity, site design, copy and other materials are owned by or licensed to their respective rights holders. You may read and share links to our educational resources for personal, family or program discussion. Do not reproduce or commercially exploit brand materials, remove attribution or suggest an endorsement without permission or another lawful basis. These Terms do not limit fair use or other rights provided by law.
Links to independent organizations are provided for reference. Their content and privacy practices are their responsibility. A link does not imply that the organization tests, certifies or endorses our products.
Messages and personal information
Contact and team inquiries are used to respond to the inquiry. Marketing signup is a separate choice. Do not send payment-card details, identity documents, athlete rosters or private medical records through a general contact form.
We do not acquire an unrestricted public advertising license to private support messages merely because you contact us. Any requested testimonial, review or endorsement use will be handled with the permissions and disclosures applicable to that use. Our Privacy Policy explains personal-information handling.
Responsibility and rights
You are responsible for following the product label, obtaining appropriate individualized advice and complying with rules that apply to you. This does not excuse defective goods, misleading statements or other conduct for which we are responsible under applicable law. No provision excludes a liability or remedy that cannot legally be excluded, including mandatory consumer protections.
Changes, disputes and contact
Changes to these Terms apply prospectively to the relevant use or transaction, subject to applicable law. Material changes will be communicated when required. A later policy change does not remove rights attached to an earlier order.
Contact us first about a concern so we can try to resolve it. This request does not require arbitration, waive access to a court or public authority, or reduce a statutory time limit or remedy. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Questions: support@lettermanstandard.com · (804) 470-9280.
Business contact information
Letterman Standard is operated by Letterman Standard LLC, a Virginia limited liability company.
Email: support@lettermanstandard.com
Phone: (804) 470-9280
Business mailing address
Letterman Standard LLC
8401 Mayland Dr #5072
Richmond, VA 23294
United States
This is a business mailing address, not an automatic return destination. Contact us before mailing a product.